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Ordering & Shipping
We accept Visa, Mastercard, Discover, JCB, Diners Club International and PayPal. All methods are safe and easy to use.
**DUE TO COVID-19 SOME DELIVERY TIMES MAY BE DELAYED**
Once your order has shipped, we will email you a shipping confirmation email with tracking information. Our shipping is set up in 3 price brackets: for orders $25 and under we charge a $5 flat rate, for orders over $25 up to $75.00 we charge a $10 flat rate for shipping and any orders over $75.00 will receive free shipping. We will select the most cost efficient shipping carrier for your order delivery. Carriers that may be used include, FedEx, the U.S. Postal Service (USPS) or United Parcel Service (UPS). Note that free shipping may be a slower delivery service than USPS Priority Mail or UPS Ground.
To guarantee delivery of your order, select to add "signature confirmation" in your cart at the beginning of the checkout process. This will confirm that your package will not be left on your porch, doorstep or hallway and protect your order from possibly being stolen. Please note that signature confirmation does not speed up the delivery time nor does it provide any additional tracking information. If you do not select to add "signature confirmation" at checkout and your package is lost or stolen after delivery, we will not be responsible for replacing the lost or stolen items in the shipment.
We aim to dispatch orders within 1-3 business days Monday through Friday. We do not ship on weekends or holidays. Please note that the holiday season may take longer for orders to process. Please note that when placing an order, please add 1-3 days processing time to your selected method for shipping, and take note that this can increase to up to 3-5 business days during holidays.
If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will be refunded for the cancelled item.
Can't decide what to get someone? Molly Hatch gift card are the one-size-fits-all way to please everyone! Choose the denomination you’d like to share in select amounts from $10 to $500, and we’ll email it off.
E-gift cards can be delivered anywhere, at any time, and will be emailed to the recipient. You will receive an email confirmation when the e-gift card has been delivered. To redeem a gift card online, enter the gift card number at checkout.
To redeem an e-gift card, enter the e-gift card number at checkout.
We do not ship internationally. We hope to provide this service in the future, but for now please contact us for stockiest in your country.
Returns and Refunds
Our return policy lasts 15 days, if 15 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in its original condition. It must also be returned in original, undamaged packaging. To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer.
Gift cards, online classes and series as well as workshops are exempt from being returned.
To return items, mail your returns to: ATTN Molly Hatch Returns, Hester & Cook, 2728 Eugenia Ave, Ste 106, Nashville, TN 37211
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure the return shipment is received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Late or missing refund (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.
Exchanges (if applicable)
We only refund or replace items if they are defective or damaged. If you need to exchange an item, please send us an email at email@example.com and we will give you instructions for your exchange.