Ordering & Shipping

Payment

We accept Visa, Mastercard, Discover, JCB, Diners Club International and PayPal. All methods are safe and easy to use.

Shipping

**DUE TO COVID-19 SOME DELIVERY TIMES MAY BE DELAYED**

Once your order has shipped, we will email you a shipping confirmation email with tracking information. Our shipping is set up in 2 price brackets: for orders up to $75.00 we charge a varied shipping rate and for any orders over $75.00 will receive FREE shipping. With free shipping, we will select the most cost efficient shipping carrier for your order delivery. Carriers that may be used include, FedEx, the U.S. Postal Service (USPS) or United Parcel Service (UPS). Note that free shipping has varied delivery times. We ship from two different locations, so your order may arrive in multiple packages, though we always aim to ship everything in as few packages as possible.

The only way to guarantee delivery of your order is to select "signature confirmation" in your cart at the beginning of the checkout process.  This will confirm that your package will not be left on your porch, doorstep or hallway and protect your order from possibly being stolen.  Please note that signature confirmation does not speed up the delivery time nor does it provide any additional tracking information. If you do not add "signature confirmation" at checkout and your package is lost or stolen after delivery, we will not be responsible for replacing the lost or stolen items in the shipment.

Order Turnaround

We aim to dispatch orders within 1-3 business days Monday through Friday. We do not ship on weekends or holidays.  Please note that the holiday season increase in orders will increase processing time for orders to up to 5 days from the date your order is placed. Due to carrier delays and COVID-19 we are seeing some orders delayed in the time in transit. When placing an order, please add 1-3 days processing time to your selected method for shipping, and take note that this can increase to up to 3-5 business days during holidays.

Cancellations

If we have to cancel an item from your order for any reason, you will be notified via email and your method of payment will be refunded for the cancelled item.

Gift Cards

Can't decide what to get someone? Molly Hatch gift cards are the one-size-fits-all way to please everyone! Choose the denomination you’d like to share in select amounts from $10 to $500, and we’ll email it off to you.

E-gift cards can be delivered anywhere, at any time, and will be emailed to the recipient. You will receive an email confirmation when the e-gift card has been delivered. To redeem a gift card online, enter the gift card number at checkout. Each gift card comes with an instant download of a printable certificate you can fill out and present to the recipient! 

International Shipments

We do not ship internationally. We hope to provide this service in the future.

Returns, Exchanges and Refunds

Our return policy lasts 15 days, if 15 days have gone by since your purchase date, we cannot honor a refund request. To be eligible for a return, your item must be unused and in its original condition, with original tags in tact. It must also be returned in original packaging. To complete your return, we require proof of purchase from mollyhatch.com. Please do not send your purchase back to the manufacturer. 

Gift cards, online classes and series as well as workshops are exempt from being returned. 

To return items, contact info@mollyhatch.com for instructions. 

For all returns, you will be responsible for paying for your own shipping costs, or, we can issue you a prepaid return shipping label. The amount of the prepaid return shipping label will be deducted from the refund of your return, plus a $5.00 handling fee. Original shipping costs are non-refundable when you return items. 

If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure the return shipment is received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return and, if applicable, deduct the amount of your prepaid refund shipping label and deduct the $5.00 handling fee for all returns.

If your return was approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days of receipt and inspection of your return.

Late or missing refund (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mollyhatch.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.

Exchanges (if applicable)

We only refund or replace or exchange items if they are defective or damaged within 15 days of the date your order was placed. Please email info@mollyhatch.com with images of the defective or damaged item and we will work with you to replace or refund you for the item, if warranted. Please note that due to the fragile nature of ceramics, we cannot guarantee replacement of ceramics unless the damage has occurred in shipment.

We do not exchange items. Please contact us at info@mollyhatch.com and begin the return process and place a new order for the item you are interested in.