Ordering & Shipping

Payment

We accept Visa, Mastercard, Discover, JCB, Diners Club International and PayPal. All methods are safe and easy to use.

Shipping

We use the U.S. Postal Service (USPS) or United Parcel Service (UPS) to ship our deliveries. Once your order has shipped, we will email you a shipping confirmation email with tracking information. If you select "free domestic shipping on orders over $50" we will select the most cost efficient shipping carrier for your order delivery. Carriers that may be used include, the U.S. Postal Service (USPS) or United Parcel Service (UPS). Note that free shipping may be a slower delivery service than USPS Priority Mail or UPS Ground. 

Select "signature confirmation" option at checkout to guarantee delivery.  This will confirm that your package will not be left on your porch, doorstep or hallway and possibly stolen.  Please note that signature confirmation does not speed up the delivery time nor does it provide any additional tracking information. If you do not select to add "signature confirmation" at checkout and your package is lost or stolen after delivery, we will not be responsible for replacing the lost or stolen items in the shipment.

Order Turnaround

We aim to dispatch orders within 1-3 business days Monday through Friday only. We do not ship on weekends holidays.

Cancellations

If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will be refunded for the cancelled item.

Gift Cards

Molly Hatch gift card are the surefire, one-size-fits-all way to please everyone from sisters to bosses to BFFs. Choose the denomination you’d like to share in select amounts from $10 to $500, and we’ll email it off.

E-gift cards can be delivered anywhere, at any time, and will be emailed to the recipient. You will receive an email confirmation when the e-gift card has been delivered. To redeem a gift card online, enter the gift card number at checkout.

To redeem an e-gift card in-store, have your e-gift card information handy—either printed out or accessible by email on your phone. To redeem it online, enter the e-gift card number and pin on the Billing page at checkout.

International Shipments

While we do ship internationally, often customers find that the shipping costs can be equal to or exceed the order value. This is due to high costs of shipping internationally from the USA. International shipments are typically sent via USPS.  

Please note that duties, taxes and carrier brokerage fees are strictly enforced, and are not included in the order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient and are non-refundable.

Returns and Refunds

Our return policy lasts 15 days, if 15 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in its original condition. It must also be returned in  original, undamaged packaging. To complete your return, we require proof of purchase. Please do not send your purchase back to the manufacturer. 

Gift cards are exempt from being returned. 

To return items, mail your returns to: Molly Hatch Returns, 221 Pine Street, Suite 354, Florence Massachusetts, 01062 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure the return shipment is received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Late or missing refund (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mollyhatch.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange an item, please send us an email at info@mollyhatch.com and we will give you instructions for your exchange.